Privacy Policy – GeneVet App
Effective Date: January 8, 2026
GeneVet (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the GeneVet mobile application (the “App”).
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, and other information you provide when registering or contacting us.
- Health Information: Details about your pets’ medical history, symptoms, medications, and other health-related data entered in the App.
- Device & Usage Information: Device type, operating system, IP address, and usage data to improve the App’s functionality.
- Media Data: Audio and video data when using telemedicine consultations.
2. How We Use Your Information
We use the information for the following purposes:
- To provide telemedicine consultations and veterinary services.
- To communicate with you regarding your pets’ health and appointments.
- To improve the App and its features.
- To comply with legal obligations and enforce our policies.
3. How We Share Your Information
- Authorized Veterinarians: Health information is shared only with veterinarians providing services through the App.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
- Third-Party Service Providers: Only service providers who assist us in operating the App (e.g., cloud storage) may have limited access to personal data, and they are bound by confidentiality.
4. Data Security
We implement reasonable safeguards to protect your information, including encryption of data in transit and at rest. However, no method of electronic transmission or storage is 100% secure.
5. Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. User Consent
By using the App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
7. Disclaimer
The App is not a substitute for professional veterinary care. In case of emergencies or urgent health issues, please consult a licensed veterinarian in person.
8. Contact Us
If you have any questions or requests regarding this Privacy Policy or your data, contact us at:
Email: it@shams.co
Website: https://genevet.co